Take a look at our discussion forum for your particular product, a more experienced Plantronics user will surely be able to help you with the settings.
Plantronics Voyager 5200 Wireless Bluetooth Headset User Manual
Your new headset has enough power to pair and make a few calls directly out of the box. There are multiple ways to check the battery level of the headset: Listen to voice prompts on the headset by pressing the Call button. Check the LED indicators on the headset or charging case.
IMPORTANT The charge case is placed in deep sleep mode after manufacturing to save power and protect the battery. To wake-up the charge case, plug it into a power source for a minimum of 1 minute.
Check the charge case battery status by pressing the button on the side. NOTE : Remove your eyeglasses before donning the headset for best fit.
Align new eartip into slot; push, rotate to the right and lock into place.
Activate Bluetooth on your phone and set it to search for new devices. NOTE : Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the Bluetooth USB adapter. With the headset powered on press and hold the Call button until you hear “Pairing.” While the headset LEDs are flashing blue and red, activate Bluetooth on your phone and set it to search for new devices.
if you granted access to your contacts during pairing process (for many mobile phones, this is preset out-of-the box and may not be necessary) Press the Volume buttons up (+) or down (–) during a call or while streaming audio.
Customize mute settings in Plantronics Hub app. Siri, Google Assistant™, Cortana Press and hold the Call button for 2 seconds to activate your phone’s default voice assistant. NOTE : Amazon Alexa isn’t available in all languages and countries. B. Update your Plantronics Hub mobile app (software) if necessary C. Launch Plantronics Hub app and ensure that your headset (firmware) is up-to-date D. From Plantronics Hub main menu, choose Apps > Amazon Alexa > Enable
Transfer an active call to your phone Pause streaming audio Wearing the headset, tap the Call button to test sensors.
A talk time voice alert means sensors are working. To reset the sensors, power on headset, connect the headset to a charger or directly to your computer’s USB port and place it on a flat, non-metallic surface for more than 10 seconds.
You can disable your headset smart sensors through Plantronics Hub software under the Settings menu or in an idle state, simultaneously press and hold the call and mute buttons for 5 seconds and a voice prompt will inform you of smart sensors status. Connect the headset to your mobile device Launch Plantronics Hub app and ensure that your firmware is up-to-date From Plantronics Hub main menu, choose Apps > Tile > Enable Launch the Tile app and follow the instructions to connect your headset
Firmware updates are designed to keep your headset current with the latest technology. You can update your headset wirelessly using either your smartphone or your desktop PC with Plantronics Hub. Download at plantronics.com/software With Plantronics Hub for Android/iOS installed on your smartphone, check Settings to see if an update is available. With Plantronics Hub for Windows/Mac installed on your computer, check Updates to see if a new version of firmware is available for your device.
You can update your headset wirelessly using either your smartphone or your desktop PC with Plantronics Hub. Download at plantronics.com/software With Plantronics Hub for Android/iOS installed on your smartphone, check Settings to see if an update is available.
With Plantronics Hub for Windows/Mac installed on your computer, check Updates to see if a new version of firmware is available for your device. If you are preforming an update using Plantronics Hub for [Windows] from your computer using your wireless Bluetooth adapter: Do not start a second update from another device such as a phone or another computer. Disable your sensors as they may be incompatible with your specific ear shape.
Disable HD Voice (Wideband Audio) via Plantronics Hub application as this setting may be incompatible with your phone. Disable your sensors as they may be incompatible with your specific ear shape. My headset will not report 7 hours of talk time after it is fully charged Disable HD Voice (Wideband Audio) which uses more power. Completely discharge your headset’s battery then give it a full charge. Some phones have less efficient Bluetooth connections and thus will not allow for an optimal talk time of 7 hours.
Plantronics Voyager 5200 Wireless Bluetooth Headset User Manual – Optimized PDF Plantronics Voyager 5200 Wireless Bluetooth Headset User Manual – Original PDF
Plantronics Bluetooth Headset System User Guide
Charge case LEDs; indicates case/headset battery status The optional Bluetooth USB adapter is stored in the charging case.
It takes 90 minutes to fully charge the headset. TIP To reset the accuracy of the talk time prompt, deplete the headset battery then charge fully. Headset LED behavior while charging with micro USB cable There are several ways to check your headset battery status. Wearing the headset, tap the Call button and listen to the voice alert. A fully charged case can supply an additional 10 hours of headset talk time.
IMPORTANT The charging case is placed in deep sleep mode after manufacturing to save power and protect the battery. To wake up the charging case, plug it into a power source for a minimum of 1 minute. Battery status LEDs for charge case and headset To adjust the fit, rotate the ear tip on the headset or add the optional clip-on earloop.
NOTE *Using a clip-on earloop may decrease sensor sensitivity. Select ” PLT V3200 Series.” If necessary, enter four zeros (0000) for the passcode or accept the connection.
Your Bluetooth USB adapter comes pre-paired to your headset.
Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.
The USB adapter LED flashes blue and then turns solid blue to indicate the headset is connected to the USB adapter. When on a call, the LED on the USB adapter will flash blue. OPTIONAL Load Plantronics Hub for Windows and Mac by visiting plantronics.com/software. This will allow you to customize your headset behavior through advanced settings and options.
To configure your Bluetooth USB adapter to play music, go to the Start menu > Control Panel > Sound > Playback tab. Select Plantronics BT600, set it as the Default Device, and click OK. To pause music when you place or receive calls, go to the Start menu > Control Panel > Sound > Communications tab and select the desired parameter. To configure the Bluetooth USB adapter, go to the Apple menu > System Preferences > Sound. Put your Bluetooth USB adapter into pair mode by gently pressing and holding the pair button with a pen or paperclip until the Bluetooth USB adapter flashes red and blue.
With your headset powered on, press and hold the Call button until you hear “pairing.” NOTE Some softphones require the installation of Plantronics Hub for Windows and Mac to enable headset control (answer/end and mute) functionality.
• Download Plantronics Hub for iOS/Android by visiting plantronics.com/software, the App Store, or Google Play.
Manage your headset settings with your computer or mobile device with Plantronics Hub for Windows and Mac or Plantronics Hub for iOS and Android, respectively. • if you granted access to your contacts during the pairing process (for many mobile phones, this is a preset out-of-the-box and may not be necessary) Siri, Google Now™, Cortana When not on a call, press and hold the Voice button for 2 seconds until you hear the tone. Toggle the Volume button up (+) or down () during a call or while streaming audio. While not on a call or streaming audio you can toggle the Volume button to adjust the volume level for Caller Announce and other voice prompts. When not on a call, press the Play/Pause button for 2 seconds to either pause or resume playback of streaming audio. NOTE You must pause your streaming audio before you use your headset’s voice commands to initiate an outbound call with your headset (call back or voice dial). Smart sensors respond when you put on or take off your headset. To reset your sensors, connect the headset directly to your computer’s USB port, and place it, with the ear tip up, on a flat non-metallic surface for more than 10 seconds.
• Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple then red. Repeat to reactivate; the LED flashes purple than blue You can wirelessly charge your headset language using Plantronics Hub software. Enable or disable the answer/ignore voice commands using Plantronics Hub.
Keep your firmware up-to-date to improve performance and add new features to your headset. Disconnect your headset from other devices such as phones, tablets, and computers
NOTE Smartphone: If you receive a lot of calls, emails, or texts, try turning on the Do Not Disturb feature in your smartphone’s settings while you update. If you have several failed attempts at an over-the-air firmware update, or if your headset becomes unresponsive, take the following steps:
Download and install Plantronics Hub for Windows/Mac at plantronics.com/software Connect your headset to your computer using a USB cable Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery, and enter your Product ID (PID) to complete the recovery
• Plantronics Hub’s headset recovery instructions Ensure the headset is paired and connected to your phone. Reposition the headset on your ear as the sensors may not be detecting it is on.
Disable your sensors as they may be incompatible with your specific ear shape. Disable HD Voice (Wideband Audio) with Plantronics Hub application as this setting may be incompatible with your phone. Ensure the headset is paired and connected to your phone.
Disable your sensors as they may be incompatible with your specific ear shape.
My headset will not achieve 6 hours of talk time after it is fully charged. Ensure the headset is paired and connected to your phone. Disable HD Voice (Wideband Audio) which uses more power. Completely discharge your headset’s battery then give it a full charge.
Some phones have less efficient Bluetooth connections and will not allow for an optimal talk time of 6 hours.
Plantronics Bluetooth Headset System [pdf] User Guide
Bluetooth Headset System, Voyager 3200 UC
Plantronics User Guide
It is not always possible to find the user guide straight away – so a download option and therefore constant availability of a manual is an advantage. Follow the link below and locate your user manual by entering the model number in the search box.
Should you require further information, or should problems occur which are not handled in the user manual, please contact the Plantronics technical support.
Pairing Instructions for All Plantronics Bluetooth Models
Those headsets are listed at the bottom of this article and are linked to their specific pairing instructions.
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